Privacy Policy
Effective date: 2 June 2026
Website: https://www.nextlevelelectrics.com/
Business name: Next Level Electrics
Contact email: billy@nextlevelelectrics.co.uk
Contact telephone: 01276 942 055
Business address: 24 White Wood Vale, Frimley, Camberley GU16 9AH
1. Introduction
Next Level Electrics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, request a quotation, book electrical services, or otherwise communicate with us.
This policy has been prepared with reference to UK data protection principles and guidance from the Information Commissioner’s Office, which is the UK regulator for data protection matters. It is intended to help customers understand clearly what information we collect and why we need it.
2. Who We Are
For the purposes of this Privacy Policy, Next Level Electrics is the organisation responsible for deciding how your personal information is used. This is commonly referred to as being the “data controller”.
Business detail: Information
Trading name: Next Level Electrics
Business type: Electrician and electrical services provider
Website: https://www.nextlevelelectrics.com/
Email: billy@nextlevelelectrics.co.uk
Telephone: 01276 942 055
Address: 24 White Wood Vale, Frimley, Camberley GU16 9AH
3. Personal Information We May Collect
We only collect personal information that is relevant to providing electrical services, responding to enquiries, managing bookings, improving our website, and meeting legal or business obligations.
Category of information — Examples — Why we may need it
Contact details — Name, email address, telephone number, postal address. — To respond to enquiries, arrange appointments, send quotations, and provide service updates.
Property and job details — Service address, access details, details of electrical issues, photographs of electrical installations or faults. — To assess the work required, prepare quotations, attend the correct location, and complete the service safely.
Booking and service records — Appointment times, job notes, invoices, payment status, certificates, guarantees, and customer communications. — To deliver services, maintain accurate records, and support aftercare.
Payment information — Payment method, invoice references, transaction confirmation. — To process payments and manage accounts. We do not intentionally store full card details unless clearly stated and handled by a secure payment provider.
Website usage information — IP address, device type, browser type, pages visited, cookie preferences. — To maintain website security, understand website performance, and improve user experience.
Marketing preferences — Consent to receive updates, offers, or reminders. — To send marketing only where we have a lawful basis to do so.
4. How We Collect Personal Information
We may collect personal information directly from you when you complete a contact form, request a quotation, call us, email us, message us through social media, book an appointment, send photographs of electrical work, or pay an invoice.
We may also collect limited technical information automatically when you visit our website, such as cookie data, analytics information, and security logs. If we use analytics, advertising, online booking, payment, or review platforms, those services may also process certain information in accordance with their own privacy policies.
5. How We Use Your Personal Information
Next Level Electrics uses personal information in a fair and practical way to operate the business and provide electrical services. We may use your information to respond to enquiries, provide quotations, arrange call-outs, carry out electrical work, issue invoices, provide certificates or reports, manage guarantees, answer complaints, and keep appropriate business records.
We may also use your information to maintain the security of our website, improve our services, request feedback, and send marketing communications where legally permitted and appropriate.
6. Lawful Bases for Using Personal Information
Under UK data protection law, organisations need a lawful basis for processing personal information. The most common lawful bases that may apply to Next Level Electrics are set out below.
Lawful basis: When it may apply
Contract: When we need to use your information to provide a quotation, arrange a booking, complete electrical work, issue an invoice, or provide aftercare.
Legitimate interests: When we use information to manage our business, keep service records, improve our website, prevent fraud, or respond to customer enquiries, provided this does not unfairly affect your rights.
Legal obligation: When we need to keep records for tax, accounting, health and safety, consumer protection, insurance, or regulatory reasons.
Consent: When we ask for your permission, such as for certain marketing communications or optional cookies where consent is required.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies. Cookies are small files placed on your device to help the website function, remember preferences, understand visitor behaviour, and improve performance.
Cookie type — Purpose — Consent position
Essential cookies — Needed for core website functions, such as security, page loading, forms, or cookie preference tools. — These are usually required for the website to work.
Analytics cookies — Help us understand how visitors use the website, such as which pages are visited most often. — We should request consent where required.
Marketing cookies — May be used to measure advertising performance or show relevant adverts. — We should request consent before using these.
If Next Level Electrics uses cookies, the website should include a clear cookie banner or cookie settings tool where required. Users should be able to manage cookie preferences through the website settings or their browser settings.
8. Sharing Personal Information
We do not sell personal information. We may share personal information only where necessary for business, legal, safety, or service delivery reasons.
Recipient type: Why information may be shared
Subcontractors or qualified tradespeople: To help complete specialist or larger electrical jobs, where appropriate.
Suppliers and wholesalers: To order parts, arrange deliveries, or confirm product warranties.
Payment providers and banks: To process payments and manage invoicing.
Accountants and professional advisers: To manage accounts, tax, insurance, legal claims, or compliance.
Website, email, booking, analytics, and hosting providers: To operate our website, email systems, customer communications, and business tools.
Regulators, insurers, or public authorities: Where required by law, regulation, insurance terms, safety requirements, or legal proceedings.
Where we use third-party service providers, we expect them to protect personal information appropriately and use it only for authorised purposes.
9. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary. The exact period depends on the type of information, the reason it was collected, and whether we need to retain it for legal, tax, insurance, safety, guarantee, or dispute-resolution purposes.
Record type: Typical retention approach
Enquiries that do not become bookings: Kept for a reasonable period to respond and follow up, then deleted or archived.
Customer job records, invoices, and certificates: Kept for business, tax, insurance, safety, and guarantee purposes.
Payment records: Kept as required for accounting and financial record-keeping.
Marketing preferences: Kept until you unsubscribe or ask us to remove them.
Website analytics: Kept according to the settings of the analytics provider and our cookie policy.
10. How We Protect Personal Information
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These steps may include secure passwords, access controls, secure email or storage systems, device protection, staff awareness, and careful selection of service providers.
No website, email system, or digital service can be guaranteed to be completely secure. However, we aim to use proportionate measures suitable for a small electrical services business.
11. Your Rights
Depending on the circumstances, you may have rights over your personal information. These may include the right to request access to your information, ask for inaccurate information to be corrected, ask for information to be erased, object to certain processing, restrict processing, or withdraw consent where processing is based on consent.
To make a request, please contact us using the details at the top of this policy. We may need to verify your identity before responding. If you are unhappy with how we handle your personal information, you can contact us first so we can try to resolve the matter. You may also have the right to complain to the Information Commissioner’s Office.
12. Marketing Communications
We may occasionally send updates, offers, service reminders, or useful electrical safety information if we have a lawful basis to do so. You can opt out of marketing communications at any time by using the unsubscribe link, replying to the message, or contacting us directly.
Even if you opt out of marketing, we may still send important service messages relating to bookings, quotations, invoices, safety matters, or ongoing work.
13. Children’s Privacy
Our services are intended for homeowners, landlords, businesses, and adult customers. We do not knowingly collect personal information from children for marketing purposes. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date shown at the top. Significant changes may be highlighted on the website or communicated directly where appropriate.